Honeit Podcast with Harris Menon, CEO of Infinity CXC
In this episode of the Honeit Podcast, we sit down with Harris Menon, CEO of Infinity CXC, a global recruiting firm redefining what it means to deliver empathy in recruiting in a high-tech world.
Harris shares his journey from sales and BPO leadership to launching a recruiting firm grounded in empathy, trust, and innovation. He explains how his team balances technology with the human touch, prioritizing both client and candidate experience while exploring the real-world limits and possibilities of AI.
Whether you’re a recruiter, TA leader, or HR innovator, this episode offers timely insights on staying human and relevant in a rapidly changing hiring landscape.
Topics Covered:
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The founding story of Infinity CXC
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Why recruiting is ultimately about people, not just placements
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How AI is helping—and hurting—recruiters, job seekers, and hiring teams
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The evolving role of recruiters in a world of automation and voice cloning
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Tactical advice for recruiters: empathy, voice, and authentic connection
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Why your network and data strategy are your most valuable assets
Listen to the full episode here →
Recruiting Is About Business (and People)
Harris didn’t start in recruitment. His background in enterprise sales and outsourcing exposed him to a gap between hiring teams and recruiters, particularly around business understanding.
“If you want to place a Head of Analytics, you need to understand why analytics matters, not just keywords.”
Candidate Experience Is More Than a Catchphrase
Infinity CXC was founded on a key shift: treat candidates like clients. Harris argues that most firms underestimate the lifetime value of a candidate. A well-managed interaction today could lead to multiple future placements. The firm’s name reflects this idea: Client × Candidate Experience = Infinite Possibility.
“Treat candidates as people, not as transactions. That changes everything—from process to follow-up.”
AI Will Help (and Hurt) Recruiting
Harris is bullish on AI, but with caution. He tests new tools weekly, searching for ways to empower, not replace, human interaction.
AI can:
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Boost efficiency when used with intention
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Automate repetitive tasks and improve candidate presentations
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Help surface better matches for short-term, high-volume roles
But AI also risks:
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Creating generic candidate experiences
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Encouraging fake or inflated resumes
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Replacing meaningful conversations with shallow automation
“It’s not just ‘human-in-the-loop.’ It’s empathy and respect in the loop.”
Reinventing the Resume
Harris believes the traditional resume is outdated, and Honeit helps his team modernize how candidates are presented. By layering insights from intake calls, public data, and conversations, Infinity CXC crafts more relevant and compelling overviews.
“What does the client really want to know? Let’s build the resume around that.”
Advice for Recruiters Navigating AI
For recruiters looking to stay relevant in the age of AI, Harris offers the following:
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Lead with empathy. Relationships matter—especially with candidates.
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Stay human. Automate the repetitive, but don’t lose the conversation.
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Avoid shortcuts. Skip the mass emails. Personalize your outreach.
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Level up your voice. The ability to speak and listen effectively is irreplaceable.
“There is no substitute for voice. Learn to speak better. Listen better. That’s where your value lives.”
Final Thoughts
Harris Menon’s perspective is a timely reminder: AI may be reshaping how we recruit, but great recruiting still depends on empathy, trust, and conversation.
At Honeit, we share this belief, and we’re proud to support firms like Infinity CXC that are leading the way.
